Privacy Policy
FilterFeedback is a customer feedback and reputation management platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Introduction
We are committed to maintaining the trust and confidence of our users. This policy outlines our data processing practices.
Information We Collect
We collect information you provide directly to us when you create an account, submit feedback, or contact our support team.
Account Information
When you register, we collect your name, email address, and business details necessary to provide our services.
Customer Feedback Data
Business owners are responsible for customer data they collect. FilterFeedback acts as a data processor for the feedback and information you gather from your customers through our platform.
Cookies and Analytics
We use cookies to ensure our platform functions correctly and to analyze usage patterns to improve user experience. You can control cookie preferences through your browser settings.
Payment Information
Payment processing is handled by trusted third-party payment providers. We do not store your full credit card information on our servers.
Data Security and Retention
We implement industry-standard security measures to protect your data. We retain your information for as long as your account is active or as needed to provide you services and comply with our legal obligations.
Third-party Services & Google Reviews Redirection
Our platform helps direct satisfied customers to third-party review sites like Google Reviews. We do not control these third-party platforms and are not responsible for their privacy practices.
User Rights
You have the right to access, correct, or delete your personal information. You can manage your data through your account settings or by contacting us.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.
Contact Information
If you have any questions about this Privacy Policy, please contact us at: hello@filterfeedback.com