Turn customer feedback into better experiences.
Whether you run a restaurant, salon, hotel, auto repair shop, or local business, FilterFeedback gives your customers a simple way to share their experience — so you can understand what's going wrong and act before problems become public reviews.
Positive reviews go public.
Negative feedback stays private.
FilterFeedback separates positive experiences from negative ones — making it easy for happy customers to leave a public review while giving you a private opportunity to resolve problems.
Collect Customer Information
Collect customer information alongside feedback so you can better understand your audience and follow up when it matters. Know who your customers are, not just what they rated.
Why collect information?
- Learn who your customers are
- Have details ready for follow-up
- Understand context behind ratings
- Build a better customer base
Bob's Beach Cafe
How was your experience?
We'd love to hear about your experience. Your feedback helps us serve you better.
Give unhappy diners a better way to speak up.
Capture feedback about the dining experience while there's still an opportunity to make things right.
Common issues identified
- Food quality
- Wait times
- Staff behavior
- Cleanliness
- Pricing
- Service
Keep your café customers coming back.
Cafés depend heavily on repeat customers and everyday service experiences. Understand what keeps them coming back and what drives them away.
Common issues identified
- Coffee quality
- Order accuracy
- Wait times
- Staff service
- Seating
- Cleanliness
Know what clients really think about their salon experience.
A beauty treatment is deeply personal. Give your clients a private channel to share their thoughts about their results and overall salon experience.
Common issues identified
- Service quality
- Appointment delays
- Staff experience
- Pricing
- Cleanliness
- Treatment results
Catch guest concerns before checkout becomes a public review.
Whether it's a noisy room or a slow check-in, allow guests to report issues privately so your team can resolve them before they leave.
Common issues identified
- Room cleanliness
- Check-in experience
- Staff service
- Amenities
- Noise
- Room quality
Know how customers feel about the service at their door.
Your technicians are your brand. Measure satisfaction with on-site repairs, installations, and communication immediately after the job is done.
Common issues identified
- Technician behavior
- Appointment delays
- Work quality
- Pricing
- Communication
- Cleanliness
Find out what customers think before they drive away.
Auto repairs often involve high costs and stress. Build trust by giving customers an easy way to provide feedback on pricing transparency and repair quality.
Common issues identified
- Repair quality
- Service time
- Pricing
- Communication
- Unexpected charges
- Vehicle handover
Give every customer a simple way to share their experience.
No matter what local business you run, understanding customer satisfaction is the key to growth. FilterFeedback helps you identify issues and fix them fast.
Common issues identified
- Service quality
- Staff experience
- Wait times
- Pricing
- Communication
- Overall experience
Ready to improve your customer experience?
Start collecting actionable feedback today and turn unhappy customers into your biggest advocates.
Get Started for Free