Collect feedback, understand what's going wrong, and automatically route happy customers to your public review page — while keeping unhappy experiences private.
Create focused feedback experiences with the question types that make sense for your business. Ask the right question at the right time, and combine different types to understand the complete customer experience without overwhelming your guests.
Don't ask every customer the same questions. Let their answers determine what they see next.
Keep unhappy customer feedback private so your team can understand and resolve concerns before they become public.
FilterFeedback gives businesses a private opportunity to resolve customer concerns while making it easy for satisfied customers to share their experience publicly.
Business Impact (Last 30 Days)
FilterFeedback caught 45 negative reviews privately before they reached Google or Yelp.
See your ratings, positive and negative feedback, review redirects, recurring issues, and feedback trends in one place.
See your average rating, positive feedback, negative feedback, and review redirects at a glance.
Spot recurring problems in customer feedback so your team knows what needs attention.
Track how feedback moves from submission to positive customer routing and review redirects.
Get email alerts when customers leave feedback that needs your attention, so problems can be addressed before they become bigger problems.
Receive an email when feedback requires your attention.
See the customer's rating and feedback so your team knows what needs to be addressed.
A customer has submitted private feedback that requires your attention. Since they rated their experience 2 out of 5 stars, they were routed to your private resolution form instead of a public review site.
Feedback Details:
Form Name: Downtown Location
Customer: Sarah M.
Rating:
Received: Just now
Reaching out quickly to resolve their concerns is the best way to turn a negative experience into a positive one.
Best,
The FilterFeedback Team
Share a feedback link digitally or place a QR code where customers naturally interact with your business.
Scan to leave feedback
Share via email or SMS
"The wait was longer than expected. We sat for 20 minutes before..."
"Burger arrived completely cold, though the flavor was fine."
Build custom feedback experiences.
Ask conditional follow-up questions.
Understand trends and recurring issues.
Give unhappy customers a private channel.
Guide satisfied customers toward your public review page.
Know when feedback needs attention.
Collect feedback online and offline.
Manage everything from one place.