Give every customer a simple way to share their experience — resolve problems privately and make it easy for happy customers to leave a public review.
FilterFeedback gives customers a private way to tell you when something went wrong — before that frustration becomes a public review.
How FilterFeedback turns customer experiences into actionable insights and reviews.
Customers scan your QR code or tap your NFC Tag, or open your feedback link to quickly share their experience.
Customers answer simple questions using ratings, choices, or written feedback.
Your feedback flow uses the customer's response to determine what happens next.
When a customer has a positive experience, FilterFeedback can direct them to your public review page.
When a customer is unhappy, give them a private place to explain what went wrong.
The business can see the feedback in the FilterFeedback dashboard and receive an email notification when feedback needs attention.
Now the business knows what went wrong and can take action before the issue becomes a bigger reputation problem.
Make it easy for satisfied customers to share their experience publicly.
Give unhappy customers a private channel to explain the problem so your business can respond.
See customer concerns while you still have an opportunity to address them.
Give unhappy customers a private feedback channel instead of leaving businesses to discover problems through public reviews.
Make it easy for satisfied customers to reach your public review page.
Collect feedback privately, understand what went wrong, and make it easier for happy customers to share their experience publicly.